Return And Exchange Policy

 RETURN & EXCHANGE PROCESS FLOW

At Webdore, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process. Please contact our customer service team via email at Support@webdore.com.

Alternatively, contact us by phone at (347) 492-3125.  

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at Support@Webdore.com. This communication should include essential detail. These may include your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.

  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.

  • If the order qualifies as approved for return/refund, our team will send a return label to the email address you have on file.

  • Next, package your return using the return label. Then, drop it off at a any UPS facility. You MUST use the return label sent by our customer service team. Do not send returns to the original address.

  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:

    • We can refund your original form of payment in 3-5 business days or

    • We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? Reach out to our Customer Support Team at (347) 492-3125 Monday to Friday, 9AM to 5PM EST, or email us at Support@Webdore.com.